Telephone counselling (A guide)

In this brief blog, we will be talking about telephone counselling, the concerns addressed in telephone counselling, the benefits of taking telephone counselling, and more information about telephone counselling.

Overview of telephone counselling

This kind of counselling is the use of a counselling service through telephone services or online calls.

This kind of counselling service is part of the Telehealth service. 

The case management practices are what differentiates this kind of counselling service to helplines.

With this kind of counselling, counsellors are able to use other means of getting clients to get counselling since they need this kind of service. 

This kind of counselling has been growing in the recent years since it was first introduced to the public.

This kind of counselling has made the counselling session more convenient for both counsellor and client. 

This kind of counselling has been helpful to people who don’t have the money to have this counselling service.

In this case, this kind of counselling is very crucial for people to get the mental health service they need for their mental health concerns.

Telephone counselling, as well as other online counselling types are referred to as Teletherapy.

Free telephone counselling services

The following are the free services of this counselling service:

Living Life

This is a free telephone service set up by the NHS24.

This telephone service is for people who are at the ages of 16 and above who are suffering from moderate depression or anxiety. 

This counselling service can give you self-help assistance or give you cognitive-behavioural counselling services if you prefer.

There will be an assessment that you will take to find out which service can work for you. 

Your general practitioner can refer you to this service or you can go to the local hospital instead.

You can get in contact with this service by calling 0800 328 9655 which is available from Mon-Fri from 1 pm to 9 pm.

You will be asked to give information about yourself in the assessment and you will get to discuss the service with a professional to help you understand what this counselling service can do for you and you can check out this service by clicking

Breathing space

The advisor in this counselling service is accessible during weeks such as 6 pm Friday – 6 am Monday and 6 pm – 2 am on weekdays from Monday to Thursday for advice and support which you can call at 0800 83 85 87


You can get in touch with the counselling service at any time and you can contact this counselling service at 0800 1111.



Trained volunteers are accessible in this counselling service to talk to you about your concerns each day and night.

This counselling service can give you a confidential and safe space for you.  

In this counselling service, you don’t have to engage in suicide.

You don’t even need to give your personal information and name to you when you accessed this service. 

You can call this counselling service at 116 123 which can be used from any landline, payphone or mobile whichever you prefer. 

You can get in contact with this counselling service for free 24 hours per day and every day of the year.

UK Therapy Guide

You can get access in this counselling service once you have finished a form on your personal information that this counselling service will need.

You can also find a register for counsellors who have this counselling service to help you instead if you don’t want to give out personal information. 

Counselling sessions in this counselling service can last for 30 minutes to an hour.

Some counsellors might make you pay for this counselling service which costs £40 to over £100. 

You don’t have to talk with a counsellor immediately in this counselling service but you can look through the counsellors in the directory of this service.

Instant Counselling

This counselling service will get you in touch with a counsellor immediately.

You will get to choose the counsellor in this counselling service and arrange the schedule for your counselling session. 

The counsellor might make you pay for the counselling service which is £32.25 for 25minutes, £59.50 for 50 minutes, and if you purchase 2 x 50 min sessions at once, it will cost £49.50 each.

You can look for counsellors that are related to your specialization of a concern and discuss with them when to start the call. 

You don’t need to appoint a consultation with the counsellor.

If you like a counsellor, you can appoint him or her as a counsellor for future consultations. 

You don’t need to subscribe for a number of sessions int his counselling service.

You can buy the resources sold in this counselling service only when you need them. 

You don’t have any communication charges when you use this counselling service.

This counselling service is accessible in the UK, but also in America, and other countries in the Middle East.

Harley Therapy

This is another counselling service that can let you call the counsellor using the phone.

You can’t immediately book a consultation with a counsellor in this counselling service. 

You will be given a directory of the counsellors in this counselling service.

This counselling service will be able to access you on the Monday morning and you can get a counsellor by the afternoon. 

There will be prices involved in this counselling service which will depend on the counsellor.

The counselling service might cost £40 to £100 for each counselling session. 

When you see a counsellor’s profile, you will get to see the counselling services that he or she can do and the concerns that he or she can help you with.

You need to create an account on the website of this counselling service so that you can set up your counselling service with the counsellor where you need to give the counsellor your phone number. 

Dr Julian (The app for mental healthcare)

You can use the mobile app where this counselling service will be provided.

You can get this app in Google Play but you still need to create an account on this counselling service’s website.  

Counsellors may also choose to have payment in getting their counselling services which may cost from £45 to £100.

There is a directory on the website which you can use to learn about the counsellor who you want to have a counselling session with. 

The client can also have the appointment of a counselling session due to emergency mental health concerns.

For instance, you can do the search on Friday morning at11:22am and the next available session that day was at 8 pm. 

This will still depend on the accessibility of the counsellor.

This counselling service can also make you take psychological tests for depression and anxiety.

Counselling Directory

This counselling service can provide you with a directory of counsellors.

You can find counsellors who can give you this counselling service. 

You can also look at the specializations of these counsellors in this counselling service.

There are some counsellors in this counselling service that will make you charge for their counselling sessions which may cost £45 to £80. 

You can get in touch with the counsellor when you will be appointing for a counselling consultation.


This counselling service can help you with relationship concerns.

You can avail of this counselling service by getting in touch with the service using the phone. 

You can get appointments for counselling sessions in the opening times of Mon-Thur – 8 am to 8 pm, Fri – 9 am to 1 pm, Sat – 9 am to 1 pm, and this counselling service is closed on Sunday).

You might have to pay to the counsellor regarding your mental health concerns that you are being addressed such as £55 per hour and this counselling service used to provide sessions of 30 minutes for £27.50. 

You don’t have a chance of getting a free counselling appointment which you can do by calling them through the phone.

You can also access this counselling service using an online chatroom which costs £40 for message counselling for 45 mins. 

Other services

Some counsellors in private practice also have this counselling service.

You can search for these counsellors using the counselling directories or Google. 

The prices for this counselling service will depend on the counselling service you’ve inquired.

For instance, some private counsellors would need you to pay £75 for a 60 min phone counselling session. 

There are also counsellors who only charge this counselling service at lower prices.

How does telephone counselling work?

This kind of counselling works just like face-to-face counselling.

This kind of counselling service can give you a space of having a confidential discussion with a counsellor. 

There will always be an initial consultation where you will be assessed if counselling will be good for you.

You can expect this kind of counselling to be settled immediately since this counselling service is flexible to your schedule. 

The counsellor in this kind of counselling is as qualified as counsellors who are doing face-to-face counselling.

As mentioned before, this kind of counselling will last for 30 minutes to an hour for you. 

This kind of counselling can give you more freedom than other forms of counselling.

This kind of counselling is more available than other forms of counselling. 

You can commit to a counsellor in this kind of counselling easily than in a counselling session with a face-to-face counsellor

This kind of counselling is convenient for people who are always travelling.

There is also more anonymity in this kind of counselling than other forms of counselling. 

This kind of counselling can help with mental health concerns just like other forms of counselling such as depression or bereavement.

You can search for this kind of counselling by filling a form on the chosen website of this counselling service and start calling.

What do you need to do to get started with telephone counselling?

You will need to do the following if you want to start with this kind of counselling:

  • avail a telephone to call your counsellor for your sessions in this kind of counselling
  • avail a confidential space where you can talk freely
  • to finish counselling assessment documents given by the counsellor
  • the ability to create safe online payments and an email address for this kind of counselling
  • if you have extra support needs like an interpreter or to get information in a different format, you need to make sure that your counsellor is aware of this special condition.

What are the advantages of taking telephone counselling?

You might have learned about the benefits of this counselling service back in the previous sections.

For instance, this kind of counselling can give a confidential and anonymous service. 

You will also get to experience greater flexibility with this kind of counselling.

You will also get to travel a lot and you don’t have to worry about missing a consultation with a counsellor.

You can also make time for your other commitments such as family and friends.

You can also use this kind of counselling to help you deal with things that are going on at work in the midst of your busy schedule.

Side Note: I have tried and tested various products and services to help with my anxiety and depression. See my top recommendations here, as well as a full list of all products and services our team has tested for various mental health conditions and general wellness.


In this brief blog, we have talked about telephone counselling, the concerns addressed in telephone counselling, the benefits of taking telephone counselling, and more information about telephone counselling.

If you have any questions about telephone counselling, please let us know and the team will gladly answer your questions.

What we recommend for Counselling

Professional counselling

If you are suffering from depression or any other mental disorders then ongoing professional counselling could be your ideal first point of call. Counselling will utilize theories such as Cognitive behavioural therapy which will help you live a more fulfilling life.

FAQs: telephone counselling

Is telephone counselling as effective as face-to-face?

Yes, telephone counselling is as effective as face-to-face.

This kind of conclusion was made based on a study about this kind of counselling which was as effective as people who have taken face-to-face counselling. 

Is online therapy effective?

Yes, online therapy is effective.

A study has even found that cognitive-behavioural therapy (CBT) delivered in an online platform is effective in treating mental health concerns in people like those people who have taken this kind of therapy in a face-to-face method. 

What is face-to-face counselling?

Face-to-face counselling is a kind of counselling where the counsellor will be meeting with the client in a private and confidential room so that the counsellor will discuss the client’s mental health concerns and help them find methods that can help the client find his or her direction in life and deal with the stressful situations in life. 

What are the disadvantages of counselling?

The disadvantages of counselling are chances of getting too personal and emotionally attached to the counsellor are very high, counsellors might have restricted knowledge to handle the situation or give a solution to the concern, and the outcomes might be too focused from the counsellor. 

What are the advantages of individual counselling?

The advantages of individual counselling are improving an individual’s self-awareness, determining boundaries that the client must learn to have, motivating clients to do self-exploration, enhancing the use of healthy coping mechanisms, and improving communication skills. 


Counselling Directory. Learn More About Telephone Counselling.


Moodcafe. Free Cognitive Behavioural Therapy (CBT) telephone service.

UK Therapy Guide. Phone Counselling / Therapy.

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