Is Betterhelp Legitimate? (5 Reasons Why)

This article will explore whether or not Betterhelp is a legitimate platform where individuals can seek mental health services for their well being. The article will not only provide reasons as to why this could be a legitimate service but also introduce the audience to BetterHealth’s services.

Is Betterhelp Legitimate?

Yes Betterhelp is a legitimate online company that provides numerous services relevant to mental health and well-being for people who are in need of it! There are a number of reasons why this company is legit such as:

  • An established online company
  • Qualified Therapists
  • Satisfied Customers
  • Secure Website
  • Great Service

Before we look at each reason as to why Betterhelp is a legit company, we will first introduce the audience to this popular online platform. 

What Is Betterhelp?

Betterhelp is one of the largest online platforms that provides multiple services for all types of people who are suffering from mental health problems and require counseling. What is great about this service is that it is online hence it is available anywhere and every time. You do not have to go to the doctor’s office to get an appointment or wait in line for your turn. This is great if you feel pretty down and getting out of bed is a challenge for you!

With approximately 1700 licensed therapists available online at the click of a button, Betterhelp ensures that its clients receive the best help they can get by connecting them to professional therapists and counselors who know what they need to do This is apparent by the total number of sessions which Betterhelp has already conducted from their platform; a whopping 70 million sessions already completed! This is possible because the company understands the needs of clients well and hence provides therapy related services to them online and not just at  physical location. In a world where things are changing constantly and the unknown is always around the corner, it is becoming more of a need rather than a desire to get services online and at your doorstep – we simply don’t have time nowadays!

Betterhelp recognizes everyone – they don’t discriminate. Whether you are a child who needs counseling or someone from a minority group or marginalized community, Betterhelp believes that no one should be kept away from getting the help they need! Also, Betterhelp recognizes the important diversity should be given; even though the differences don’t mean justify discrimination or leaving someone out, they do necessitate the special services we require. This includes people from all types of backgrounds. 

When you visit their site, you will see that the company realizes the various situations you may be stuck in; you could be a child who needs help, a person in a relationship who feels they need to opt for couple therapy or an individual who is having a tough time facing their problems. The website also recognizes people who experience different feelings, thoughts and experiences compared to the vast majority of people; it does not judge a person based on how others are but how the person is themself! So don’t worry! You are in good hands at Betterhelp.

Side Note: I have tried and tested various products and services to help with my anxiety and depression. See my top recommendations here, as well as a full list of all products and services our team has tested for various mental health conditions and general wellness.

Why Is Betterhelp Legitimate?

An Established Online Company

The mission of Betterhelp is to provide professional counseling to anyone who is anywhere in the world and requires it – that too effectively, conveniently and affordably! Betterhelp has around 1700 licensed therapists who have completed 70 million successful sessions. The company is currently dealing with around 900,000 patients; the company has been able to achieve these impressive records only because they provide legitimate and quality services to their clients.

The company is associated with numerous individuals who have qualifications in a wide variety of areas from reputable institutions; they trust Betterhelp and recognize its mission to deliver to people who are in need and want help. The company also has many partners that include Mental Health America, Telemental Health Institute and Therapist Aid; its global partnership with other reputable institutions show that it is indeed a legitimate company that provides legitimate services. Why else would individuals and organisations agree to collaborate or partner with the right?

What may be surprising is that their office is located in Silicon Valley and they have iconic neighbors; their office lies close to the offices of Facebook, Google and Apple. How cool is that? The company has put in long and hard work to get where it is today. It is not only playing the field where the big players are but is has also successfully adopted the new trends taking over the world; actively participating in the online world of services to meet client needs.

Qualified Therapists.

Did we mention this company has around 1700 licensed therapists, counselors, psychologists and clinical social workers – I’m sure we did because they are BetterHelps pride and family! These individuals are accredited from the top institutions and universities around the world from which they have gained much experience and exposure.

It is great to work as a therapist or counselor with Betterhelp but it isn’t easy getting on board. Why? Betterhelp understands the importance of providing quality services to their clients hence the recruitment and selection process for those individuals who provide the services is tough and comprehensive; it aims to select the most capable individuals who understand mental health and the problems associated with it.

The process to recruit professional counselors or therapists involves:

  • Looking at the experience, background and references
  • Verification of credentials
  • Video interviews and case study exams
  • Platform skills test

It is also important to notice that all counselors and therapists at betterhelp have:

  • Experience of 3 years
  • 2000 hours of hands on experience before joining
  • Qualified by their state’s professional board

Once they are onboard with Betterhelp, the professionals fall into either of the categories:

  • Psychologists
  • Marriage and Family Therapists
  • Clinical and Social Workers
  • Professional Counselors

Satisfied Customers

Betterhelp is doing a great job when it comes to their clients; they currently have 900,000 people on their platform availing their services and have completed above 70 million sessions.

Here are a few reviews from their customers taken from Trustpilot!

“It’s mental health for millennials. I can’t ask for more. I like that there’s more than 1 form of communication and my therapist is always close.”

“BetterHelp has truly made it easy to seek counseling. It all starts with a short quiz and then you are matched with a counselor. So far I have really enjoyed my sessions and my counselor. Their customer service is also very responsive and helpful in answering questions. This helps reduce the anxiety in seeking help.”

“I love Better Help. It’s convenient and cost effective. I found the right counsellor for me first time, but I was reassured that I could change therapist if I needed to. Customer service is great too.”

Satisfied customers in the long run means that the services they are getting are not only legitimate but actually comprise quality and value. Don’t underestimate the feedback you get from your customers – always use it to improve.

Secure Website

Not to mention that they use an SSL encryption and banking grade 256 bit encryption, they are hosted under the most secure servers because they value your privacy and realize that sensitive information is exchanged on their platform.

Furthermore, all professionals you work with must abide by HIPAA regulations as well as their state rules when it comes to confidentiality. What is best about Betterhelp is that they don’t ask for your full name as a prerequisite for their services instead, you can use a nickname!

Great Service

As we saw from the customer reviews, Betterhelp provides great services! Why? They are convenient in that they are available online all the time through different mediums such as chat, phone and video sessions; they realize that every person has different comfort levels and different requirements hence they include a number of options for clients to avail their services. 


This article explored what Betterhelp basically is and explained in detail why it is considered a legitimate service. The article also described each and every service that the online mental health company provides to clients from across the globe. It also highlighted what qualifications and criterion its service providers must meet so they can work with clients on this platform. Furthermore, the article explained what steps the website has taken to ensure it is secure and it’s clients data is protected.