Is BetterHelp a scam? (+9 features of BetterHelp)

This article will answer if BetterHelp is in fact a scam. We will also be throwing light on some of the best features of this online therapy platform. Lastly, we will be discussing some tips that you can use to improve your online therapy sessions. Online therapy has gained a massive following especially after the onset of the coronavirus pandemic.

Is BetterHelp a scam?

No, BetterHelp is not a scam. This is a legit platform that offers online therapy services to millions of users. The great thing about BetterHelp is not that it only offers easily accessible online therapy but also does so at very affordable and cost-effective prices. The platform further provides concessions as well as financial aid for those who cannot afford the plans.

Best features of BetterHelp

BetterHelp brings plenty of advantageous features that can greatly benefit those who are looking for online therapy. The best features of this platform have been discussed as follows:

It makes therapy easy

In addition to being very cost-effective for online therapy, BetterHelp also makes the entire process of therapy itself quite easy. All that the user needs to do is to go to the website or the app and sign up while providing a few details about their mental health issues and what they look forward to in a therapist and they are good to go.

It offers multiple formats

BetterHelp also offers plenty of customizability and flexibility for the user. While in-person therapy requires most of the communication to be done by speech, BetterHelp offers various formats for interaction between the client and the therapist. Thus, the user can opt to communicate through texting, audio or even video formats as per their conveniences.

It has great security

The platform is absolutely HIPAA compliant and this means that the technology of BetterHelp is smart enough to defend against hackers. BetterHelp is secured through strong firewalls, end to end encryptions and multi-step authentications. This becomes necessary as clients often share sensitive information with their therapists which can lead to a lot of damage if leaked.

It makes therapy safe

BetterHelp also brings more safety and comfort to those who are undergoing therapy. While a therapist’s office is often seen as a safe space, many individuals still have qualms about being in a room alone with a semi-stranger. This is particularly relatable if they have had bad experiences in the past. Since BetterHelp conducts the therapy entirely online, it brings safety to the user.

There is a better client-therapist fit

Betterhelp brings a better client-therapist fit between the user and the mental health professional. Client-therapist fit is necessary for the effectiveness of the intervention and the lack of this can bring additional distress to the client. BetterHelp accomplishes this through the smart use of artificial intelligence.

It offers online worksheets

While the platform is superb for online therapy, it also offers many worksheets that can be great for clients. These worksheets can help in reducing anxiety, instilling relaxation and improving focus. In addition to this, these worksheets can also help in tracking the progress of the intervention.

It has couples therapy

In addition to individual therapy, BetterHelp also offers couples therapy. Couples therapy can be great for those pairs who are experiencing some troubles in their relationship. It is highly recommended for those who are headed for divorce and has actually saved many marriages. Couples therapy can also be great for those who want to grow and develop as a unit.

It offers teens therapy

Therapy for teens or adolescents is another feature that is offered by BetterHelp. This is for those teens who are in the age group of 13 years to 18 years of age. Therapy for teenagers is highly recommended for not only managing mental illnesses like depression and anxiety, but also for emotional support through the rough period of adolescence itself.

It also has group sessions

Furthermore, Betterhelp also offers group therapy sessions for its users. These group sessions cover more than 20 topics or issues and are conducted once in a week. This feature is a free add-on for any user of the platform. Group therapy is a great way to understand other perspectives of mental health problems and also bring additional emotional support to the user.


Tips to improve online therapy sessions

Since online therapy does not require the client and the therapist to physically meet each other, the communication and interaction can be a little different from in-person therapy. Here are some tips that you can use to improve the quality of your online therapy sessions:

  •  Create a space in your home just for therapy. If you are not able to find such a space at home, you can use any other place such as a quiet place or even a friend’s house
  • Choose the time which is most convenient for you, in which you can give all your focus to the therapy session
  • Set goals for the therapy process and share these with your therapist so that both of you are on the same page
  • Maintain a therapy journal and write down your goals, your key takeaways from the sessions and also your thoughts and feelings


This article has answered if BetterHelp is in fact a scam. We have also thrown light on some of the best features of this online therapy platform. Lastly, we have discussed some tips that you can use to improve your online therapy sessions.

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