I hate better help

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In this blog we will discuss why people tend to “hate better help”.

I hate better help: why are so many people hating on better help?

Some of the main issues that is causing so much poor reviews and hate from users of better help include:

  • Poor user experience
  • Ethical issues
  • Misguided and affiliate marketing
  • Poor pay for therapists
  • Data breach 

Better help, an online therapy service provider that allows users to start a text-chat and online therapy session with a licensed, accredited therapist, has been under fire for various issues related to privacy, ethicalities, and poor service for both clients and therapists. 

Let us discuss some of the causes as to why so many users “hate” better help:

Ethical issues

It appears that one of the major issues that Betterhelp has been accused of by users of the service is the fact that there have been many instances that the ethical guidelines of the theraputic process have been breached. 

From therapists not responding, not respecting the clients, verbally harassing and belittling the client, sudden termination of treatment leaving clients distressed,  as well as the possibility of the therapist not being licensed or trained are some of the ethical issues that have been brought up.

Other issues included that allegedly, the company tends to overlook the clients needs, not really pay attention to what the client asks for, therapists not showing up, and overcharging clients. 

Along with this some therapists also brought in the issue of the 24 hour access and issues related to boundaries as well as the poor pay.

“As a therapist I’ve only heard bad things. They advertise that you’ll be able to message your therapist at any time which doesn’t set up a foundation for proper boundaries and then clients get upset when they don’t hear back or they try to use their therapist for mental health crises like active SI.

User experinces

In October 2018, BetterHelp was knee deep in controversies due to the horror stories of their experiences with the therapist and the services provided by the platform. 

Some of the major concerns that were raised included use of unfair pricing, bad experiences with the app, and the therapist, the controversy that the reviews were from paid reviewers and actors, as well as unethical issues surrounding use of data from the platform. 

Some negative reviews about better help cited unethical issues and behaviors by the therapist who went on to belittle, humiliate the client to the point where the client did not feel safe and was almost pushed to talking about their own life.

Other issues included that allegedly, the company tends to overlook the clients needs, not really pay attention to what the client asks for, therapists not showing up, and overcharging clients. 

Misguided and Affiliate marketing

BetterHelp as a company relies on affiliate marketing through social media influencers. For any social media influencer to advertise a product, according to the laws of the country is that they clearly let their followers know that they are advertising the product and at the same time falsely act as a consumer of the product.

It has to be mentioned that it is easier said than done because when it comes to youtubers who are marketing this particular company and this youtuber has repeatedly spoken about their mental health and how they feel like they are doing better because of better help, the audience is made to believer that they are also ordinary consumers. 

There have been instances that an influencer does not adequately disclose his commercial partnership with the company which has misguided many of their followers who have also tried out the service without much satisfaction. 

Poor pay for therapists

It also has to be mentioned that Betterhelp as a service provider is not only known for horror stories from customers but also therapists who work with the company. 

One users on reddit has posted that:

“I’ve also heard they have unrealistic expectations for their therapists and pay them poorly. It doesn’t seem like their practices are all that ethical and text therapy doesn’t seem like it would be that helpful to begin with.”

This was also brought to light by a tiktok user who has mentioned that BetterHelp therapists receive around $30 an hour while a typical hourly rate is around $100 with the condition that therapists need to reach a certain word limit in the case of working through text- based counselling. 

Data breach

Betterhelp is also speculated to have shared users’ information with third parties accounting to BetterHelp’s privacy policy which states that the company is allowed to share users’ information.

It has to be mentioned that this particular accusation is alleged however, if it is true the company will be in a lot of trouble because this breaches ethical concerns when it comes to therapy and the client’s rights as well as patient-client confidentiality. 

What is BetterHelp?

BetterHelp is an online therapy service provider that allows users to start a text-chat and online therapy session with a licensed, accredited therapist.

Better help was founded in 2013 and has since then become one of the largest online therapy platforms in the world.

The services that betterhelp provides include offering virtual therapy- chat, email, or video call and phone call based sessions with licensed and accredited therapists.

The company also includes additional services for mental health support like journaling and group therapy sessions for multiple people and couples. 

The service that BetterHelp provides uses a monthly membership payment plan which individuals can subscribe to and cancel their plans at any time they want. 

As of today, BetterHelp has expanded its services and works closely to other businesses and several sister websites that provide mental health support and therapy for couples, teens, members of the LGBTIQ+ community, as well as for people who are seeking therapy with a faith-based or spirituality based approach. 

For the mental health service that better help offers, you can access therapy via texts, live chat, phone calls, and video calls with 24/7 access. 

This allows you to reach out to your therapist at any time of the day as well as allows you to change your therapist with ease if you do not find that they are a good fit for you with no additional issues. 

You do not have to commit to a certain amount of time, you can decide how long you want to use the platform, and you can cancel your subscriptions anytime.

The platform provides you access to well-qualified and experienced therapists who are board certified and have a minimum of 3 years and 1,000 hours of experience. 

BetterHelp  prides itself from being able to offer financial assistance to those who qualify for it; however, the drawback is that the services are not covered by insurance. 

Another additional issue is that, therapists at better help provide talk therapy, but they do not diagnose, prescribe medications, or fulfil a court order and the services are only for adults. 

To get yourself into the service, you have to register and you can do that through their app. 

For users, to register they will be asked to complete a questionnaire and then the company will match them with an appropriate therapist.

To avail their services, the process is as follows:

  • Go to betterhelp’s website or register in the app. On the website, select the type of service you’re interested in, while for app users, you simply hit “get started”.
  • When you sign up, complete a questionnaire that focuses on you and your life.
  • After you’ve completed the questionnaire, you will be connected to a therapist that can best fit your condition. 

After you’ve been matched to some therapists and you have chosen your therapist, a virtual therapy room is created for you and the therapist which you can access through the app or site. 

  • Now, you can begin and pick up conversations from your device whenever and wherever 24/7. It has to be mentioned that your therapist will respond to you five times a week and depending on the schedule of your therapist, you will have to wait for a reply. For example, if you message at night the reply will come in the morning the next day.
  • For people that want face to face sessions, betterhelp also offers live video sessions. For this you will have to consult with the therapist you are working with. 
  • You also have the liberty to switch therapists or stop therapy whenever you want.

When it comes to the legitimacy of the professionals at betterhelp, the company claims that each therapist is licensed and has the required training and credentials to practice as per state laws- this includes: master’s or doctorate degree and possess at least 3 years and 1,000 hours of experience as mental health professionals- all of which the company cross checks before hiring. 

Conclusion

In this blog we have discussed why people tend to “hate better help”.

FAQ related to I hate betterhelp

Which online therapy is best to work for?

The Top Online Therapy Platforms to work for include Betterhelp and talkspace which provides the therapist with flexible communication methods, and affordable rates, and flexible timing. 

What is the BetterHelp controversy?

In October 2018, BetterHelp was knee deep in controversies due to the horror stories of their experiences with the therapist and the services provided by the platform. 

Some of the major concerns that were raised included use of unfair pricing, bad experiences with the app, and the therapist, the controversy that the reviews were from paid reviewers and actors, as well as unethical issues surrounding use of data from the platform. 

Which online therapy platform pays the best?

When it comes to online therapy, many therapists advise that people start their own practice rather than being tied to a platform since it has been reported that Better Help pays around $30 per hour and TalkSpace pays around $20 per hour which is almost a 75% pay reduction.

References

‘don’t think this is a healthy therapeutic relationship’: Therapist exposes BetterHelp’s problems in viral TikTok. Daily Dot. retrieved on 4th May 2022. https://www.dailydot.com/irl/therapist-explains-problems-betterhelp-tiktok/

2022 BetterHelp Review: Should You Try It? Healthline. Retrieved on 4th May 2022. https://www.healthline.com/health/mental-health/betterhelp-review

What was missing from this post which could have made it better?

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