How Talkspace works? (+7 benefits)

In this post, we shall look at some of the basic functions of how Talkspace works. We shall also look at some of the benefits that online therapy can bring to users. We shall additionally be discussing some of the limitations of Talkspace. Online mental health platforms are becoming popular as people are looking for easy and convenient ways to improve their own mental status.

How Talkspace works?

Talkspace is basically a text therapy platform that uses messaging as an avenue for better mental health and therapy. Here, the users can text or message their therapist at any point of time to which their therapist will give a guaranteed response at least 5 times in a day. The plans are also pretty cost-effective in comparison to in-person therapy.

On sign-up, the user will be given a questionnaire which will then guide them to a therapist who might be more suited to their needs and preferences. They can also switch to another therapist at any point of time. All this is conducted in a safe and secure environment, with complete encryptions and firewalls to protect the privacy and confidentiality of the users.

The platform also provides three different types of messaging that users can opt from. They can either choose text messaging, audio messaging and even video messaging in accordance with their needs and requirements. In addition to this, the platform also provides the users of the Premium and Ultimate plans with live video sessions, which they can schedule in advance.

Benefits of online therapy

There are plenty of online mental health platforms cropping up that provide various forms of online therapy. More and more people are preferring online therapy to in-person therapy as the former brings a wide range of benefits and advantages, such as the ones which have been discussed below:

Online therapy is very convenient

The best thing about online therapy is that it is very convenient and easily accessible. These mental health platforms can be quite simply accessed through any type of web browser. They can also be downloaded and installed as apps on any type of smart device. Thus, users have the capacity and ability to access mental health care from anywhere at any time.

It can be quite secure

Security and safety is an important aspect of therapy. Clients might disclose sensitive information to their therapists, and this must be safeguarded at all costs. While independent therapists might rely on office hardware and hard copies of information, mental health platforms use safe technology like firewalls and data encryptions to safeguard the privacy of their users.

Platforms offer cost-effective programs

There are plenty of online mental health platforms, like Talkspace, Betterhelp and Calmerry and many more. These platforms provide quality mental health care at an affordable cost which can encourage users to enroll in such programs without thinking about the money factor. As compared to in-person therapy, the costs here are much cheaper.

This can be great for disabled persons

Disabled persons can find it difficult to leave the house on a frequent basis to go to their therapist’s office to receive mental care. For disabled persons, online therapy can be a great alternative as it brings mental health care home. Also, platforms like Talkspace offer audio messaging and video messaging which can be quite convenient for those who are disabled.

It provides many other resources

There are plenty of other useful resources and tools that are available through online therapy platforms that users can gladly utilize for many purposes. These resources can range from simple mental health check-ups, to evaluation tools to check progress and mood states. There are also plenty of resource guides for legal advice and financial advice in these platforms.


It can also provide psychiatry services

Some online mental health platforms like Talkspace provide Psychiatry services for their clients and users. This can be quite useful as users will find all their mental health needs being met by a single platform. However, there are certain restrictions that prohibit the prescription of certain drugs like Ritalin and Adderall.

Limitations of Talkspace

While Talkspace is certainly one of the most popular mental health platforms out there, it certainly has some limitations that users have experienced. These have been listed out in this section:

  • Live sessions are not available on all the plans that Talkspace offers. And also, these live sessions are only restricted to 30 minutes each which can be too less for many clients.
  • Many insurance providers do not cover any type of online mental healthcare. And without insurance, the prices of the plans in Talkspace can certainly seem quite high.
  • The platform cannot be used in an emergency or crisis situation as the response time is high. This again discourages many users from trying out this great app.
  • In order to provide quality service to the users and keep developing the platform, Talkspace analyzes the conversations between the users and the therapists. Of course, this is done with complete anonymity. However, not everyone might be okay with this.


In this post, we have looked at some of the basic functions of how Talkspace works. We have also looked at some of the benefits that online therapy can bring to users. We have additionally discussed some of the limitations of Talkspace.

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