How does Cigna Talkspace work? (+7 pros of Talkspace)

In this post, we will be discussing how Cigna works with Talkspace. We will also be describing some of the various advantages of using Talkspace for your therapy needs. In addition to this, we will be explaining a few limitations that Talkspace can present to users. Talkspace is one of the few online therapy platforms that offer insurance coverage for its many plans.

How does Cigna Talkspace work?

Cigna, being one of the largest insurance providers in the US, has tied up with Talkspace to provide insurance coverage for all its plans. This has significantly reduced the cost of therapy and has made mental health care more affordable for many users. Talkspace is also Cigna’s EAP provider. If you want to know if your Talkspace plan is covered by insurance, follow these steps:

  • Log into your Talkspace account
  • Click on your username that you will find at the upper left part of your screen
  • In your ‘Account’ click on ‘Check my Coverage’
  • This will give you all the information that you need about insurance coverage for your plans

Advantages of using Talkspace for therapy

Online therapy has struck a chord, especially with the younger generations who prefer flexibility and convenience for everything, including therapy. Talkspace provides these advantages and more for its users. Some of the advantages of using Talkspace for your therapy needs and requirements have been discussed in this section:

Talkspace plans can be quite cost-effective

The plans of Talkspace can be really cost-effective and thus a lot more affordable than in-person therapy or traditional therapy. This is important as the cost-factor is the main reason why many do not go to see a therapist. Another great thing about Talkspace is that all the plans can be easily covered through insurance, further lowering the costs of mental health care.

There are a variety of plans

The platform also offers a wide variety of plans that users can opt from based on their needs and requirements. The Unlimited Messaging Therapy Plus plan of Talkspace allows users to send a limitless number of messages to their provider. The Unlimited Messaging Therapy Premium plan and the Unlimited Messaging Therapy Ultimate plan, offer live sessions additionally.


It offers multiple formats for communication

Talkspace allows its users to communicate with their providers through various modes. Users can choose to interact with their therapists or providers through text messages, audio messages and even video messages. Furthermore, they can also choose to have live sessions through chat, audio or video to communicate with providers in real-time.

Therapy becomes convenient

The best part about online therapy platforms like Talkspace is that therapy itself becomes a whole lot convenient and easy to use. This can be definitely useful for those who have busy schedules and thus cannot spend an hour a week for in-person therapy. It can also help those who are not able to leave the house on a regular basis, such as those who are involved in infant care.

The platform is quite safe

Talkspace is completely HIPAA compliant, which means that the information and data of the users and their therapy sessions is stored safely in the platform. This is highly necessary as therapy sessions need to be highly confidential as users may often disclose sensitive and confidential information.

There are plenty of therapists

Talkspace has a large network of certified, licensed and well-qualified therapists who can cater to the various mental health needs and requirements of users. The high number of therapists can guarantee a better client-therapist fit for the user, which is necessary for effective therapy. In addition, this can also make switching therapists an easier task.

Talkspace provides additional resources

Talkspace is filled with plenty of other resources, such as metal exercises and tools that users can utilize to improve their awareness, relax, regain their focus and also learn more about their mental health issues. These resources can additionally be used to show the user the progress of their interventions, bringing more awareness and reflection into the intervention.

It offers Teens therapy

The platform also offers therapy exclusively for teenagers. This service is only for those who are between the ages of 13 years to 18 years and can greatly help in maneuvering the rocky road that is adolescence. It also becomes even more necessary as many mental illnesses show their first signs during these ages which require early intervention.

Limitations of Talkspace

Talkspace brings many advantages to users. However, it also presents a few limitations or disadvantages, such as:

  •  The plans can still be expensive, especially for those who do not have any insurance coverage
  • Not all the plans of Talkspace have live sessions, and this can be discouraging for many users
  • Online therapy sessions, especially those conducted through video format, requires a stable and strong internet connection which might not be available at all times
  • There is no group therapy sessions available in Talkspace

Alternative to Talkspace

If you are looking for an online therapy platform that has features that are similar to Talkspace, Betterhelp is a great choice. This platform offers a range of therapies, from individual therapy to family therapy and also has amazing group therapy sessions conducted once a week.


In this post, we have discussed how Cigna works with Talkspace. We have also described some of the various advantages of using Talkspace for your therapy needs. In addition to this, we have explained a few limitations or disadvantages that Talkspace can present to users.

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