How does BetterHelp pay their counselors? (+7 pros)


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Page last updated: 6/09/2022

In this blogpost, we will answer how BetterHelp pays its counselors. We will also be looking at some of the benefits of working for BetterHelp. Finally, we will be mentioning a few tips that you can use to increase the effectiveness of your online therapy sessions as a therapist. Online therapy brings plenty of benefits for the user as well as the therapist.

How does BetterHelp pay their counselors?

BetterHelp uses an engagement model to pay its counselors or therapists. This means that the pay is not only dependent on the number of clients or the location of the user. It also depends on the amount of meaningful interactions that the therapist is having with their client. These meaningful interactions can be live chatting, live video sessions, worksheets and many more.

Benefits of working for BetterHelp

BetterHelp is an online therapy platform that provides easily affordable and accessible therapy to almost two million users. While it is certainly a great space for online therapy, the platform also serves as a digital workplace for many therapists. Some of the benefits or perks of working in BetterHelp have been elaborated in this section:

Therapists can work from anywhere

The best thing about online therapy platforms like BetterHelp is that both the clients and therapists can have their sessions from just about anywhere. This brings a great deal of convenience to the therapist as well as the client. Therapists are thus saved from long and tiring commutes to and fro their offices or clinics.

They don’t require an office

Therapists who are practicing independently often acquire an office space for their therapy sessions. These need to be placed in prime locations so that potential clients can access therapy easily. Also, therapist offices need to be equipped with the right utilities and accessories in order to bring comfort to the client. All these expenses are nullified while working with BetterHelp.

They don’t have marketing expenses

Marketing expenses for therapists can also be pretty high since they need to take on new strategies in order to bring more clientele for their practice. Marketing is often done through newspaper ads, radio ads and even promotional events which can take up a lot of time and also cost a pretty penny for the therapist. BetterHelp, however, does the marketing for its therapists.

They don’t have any paperwork

BetterHelp therapists also do not need to complete any paperwork related to their practice. Therapy often brings plenty of paperwork, especially related to insurance. This can be time consuming and thus many therapists often hire personal assistants for this. BetterHelp does the paperwork for the therapist, saving them a lot of effort and time.

They can use additional resources

The platform also has many other resources that can be useful for the therapy itself. BetterHelp features several digital worksheets which clients can use to reduce anxiety, relax and even improve focus. It also has online journaling which the client can complete and share with their therapists.

They can connect with their peers

Therapists who work in BetterHelp can easily connect and communicate with their peers in the field. Peer consultation can serve as learning experiences through which the therapist can bring more tools and strategies for the mental health of their clients. Furthermore, this can also be a great form of self-care for the mental health of the therapists themselves.

How does BetterHelp pay their counselors? (+7 pros)

They can use great technology

Therapists who conduct online therapy sessions need to be careful of the technology that they are using. This is so as to protect the identity as well as the information related to the clients who often disclose sensitive or confidential information to their therapists. BetterHelp is fully HIPAA compliant and the interface is regularly updated and thus a very safe option.

Tips for online therapy

If you are a therapist who conducts online therapy sessions for your clients, you can peruse the following list which contains plenty of tips and strategies for you to bring the very best quality of mental health care.

  • While online therapy certainly saves you the trouble of finding and renting an office space, it is still important to create an office space in your home where you can have your sessions. If you do not have an office room, you can easily convert a corner of your bedroom or living room for this purpose.
  • You also need to invest in the right technology such as high speed internet, a good camera and also high quality microphones and speakers. You can also do a test run before your session to ensure everything is in working order.
  • Eye-contact is necessary for creating a relationship and also for emphasizing on important messages. Since online therapy does not allow you to meet your client face to face, you can mimic the natural eye-contact by looking directly into the camera. You can also turn off your selfie camera to bring more quality.
  • You need to additionally ensure that your background is free of any distracting material or artifacts that may disclose too much personal information. You can also go ahead and paint it a soothing color to bring a sense of warmth and comfort to the client.


In this blogpost, we have answered how BetterHelp pays its counselors. We have also looked at some of the benefits of working for BetterHelp. Finally, we have mentioned a few tips that you can use to increase the effectiveness of your online therapy sessions as a therapist.

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