How can I get a refund in BetterHelp? (+9 best features of BetterHelp)

This post will explain how you can get a refund in BetterHelp. We will also be looking at some of the best features that this platform provides for its users. Lastly, we shall check out a few alternative platforms that also provide online therapy services just like BetterHelp. Online mental health care is a great need today, especially after the onset of the COVID-19 pandemic.

How can I get a refund in BetterHelp?

If you want to get a refund in BetterHelp, all that you need to do is to send an email to the customer support of the platform. The platform is very accommodating and usually ensures partial or even whole refunds. In case a refund does not seem suitable, BetterHelp will either extend your subscription plan or simply replace your therapist or counselor.

Best features of BetterHelp

BetterHelp is an online therapy platform that offers mental health care services at very cost-effective and affordable rates. In addition to this, the platform boasts of many features and advantages such as the ones which have been described in the section below:

It can be used from anywhere

The best thing about online therapy platforms such as BetterHelp is that it can be accessed and used from practically anywhere. This becomes super convenient and easy for those who have busy schedules and thus cannot find time for a therapy session. It also helps those who are physically disabled and thus cannot leave the house often for therapy.

It makes therapy easy

The process of finding a therapist can take months. This becomes only more complicated when we consider the client-therapist fit which might not always happen in the first try. The process of seeking therapy only becomes more difficult due to the stigma surrounding therapy and mental health in general. However, BetterHelp makes all these steps pretty easy and quick.

It has a large network of therapists

This online therapy platform is also the virtual workplace of a large network of therapists. The high number of mental health professionals working here ensures better chances of a good client-therapist fit which is essential for the effectiveness of the therapy itself. In addition to this, it also makes the process of switching therapists pretty efficient.


It offers financial aid

The cost factor is the main reason why many individuals do not seek therapy. However, online therapy is definitely a cheaper alternative. The good news for potential users of BetterHelp is that they can further reduce the costs of therapy by applying for financial aid from the platform. This is meant to help those who are unemployed or have lost their jobs due to the pandemic.

It has various formats

BetterHelp also offers therapy through various formats which the users can pick according to their needs and convenience. The messaging therapy available here can be conducted through texting, audio messaging and even video messaging. The live sessions on the other hand, can also be conducted through different formats of live chat, audio or video.

It has unlimited messaging

The platform offers unlimited messaging for its users. Messaging therapy itself has many advantages and benefits for users such as reflection, expression, venting, accountability and many more. Users can also send an unlimited number of messages to their therapists in several modes, such as texts, audio messages and video messages.

It offers couples therapy

BetterHelp not only offers therapy for individuals. It additionally offers therapy for couples. Those who are going through a rough patch in their relationship can go for couples therapy which can help them understand each other better and also provide the necessary coping strategies and skill sets to work with each other.

It has teens therapy

Additionally, BetterHelp also offers therapy for teenagers between the ages of 13 years to 18 years. Therapy can be very beneficial for adolescents as this age group can be filled with a lot of confusion and stress. It is also recommended for those teenagers who are suffering from mental illnesses such as depression or anxiety.

It also has group sessions

BetterHelp also offers group sessions for all its users. Group sessions can be availed free of cost and are conducted once a week. These online sessions cover more than 20 different topics and issues related to mental health.

Alternatives to BetterHelp

There are plenty of other online therapy platforms that mirror the features of BetterHelp. The best among these have been listed below:

  • Talkspace: This platform also offers individual therapy, couples therapy and teens therapy. The plans in Talkspace can also be covered by insurance
  • CalMerry: CalMerry is another online therapy platform that has a large network of mental health professionals who are accessible at any time for counseling and therapy
  • Cerebral: Cerebral not only offers individual counseling and therapy. It also offers psychiatry services for those who require medications and drugs for their mental illnesses. This is also covered by insurance
  • ReGain: This platform is great for couples therapy and family therapy and thus highly recommended for those who are planning on tying the knot or facing difficulties in their marriage


This post has explained how you can get a refund in BetterHelp. We have also looked at some of the best features that this platform provides for its users. Lastly, we have checked out a few alternative platforms that also provide online therapy services just like BetterHelp.

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