5 depression call centres

In this blog we present to you a list of call centres for people with depression and other mental health distress. 

Depression call centre

Here is a list of depression call centres and hotlines if you need someone to talk to:

NHS urgent mental health helplines

NHS urgent mental health helplines are a list of 24 hour support for people of all ages.

You can call the NHS help line for you or your child, your parents or someone you care for in the event that they need help or they need to speak to a mental health professional.

The NHS provides helpline numbers by locality however. If you are not able to speak to your local NHS urgent mental health helpline you can use the NHS 111 online service, or call 111.

When you reach out to them, you may be able to speak to a nurse, or mental health nurse, over the phone or they can redirect you the support you need that will be accessible for you within your locality. 


The Samaritan helpline is available 24 hours a day to provide emotional support for people who are experiencing emotional distress, despair, are depressed or experincing suicidal thoughts.

The calls are entirely confidential. You can reach out to them here:

  • www.samaritans.org
  • 116 123 (free to call from within the UK and Ireland), 24 hours a day
  • Email: jo@samaritans.org


Mind is another call centre service that provides callers with advice, support and information.

The service is for people who are living with or suffering from a mental health difficulty and it is also accessible for the family and friends for people with mental health disorders in the event that they too need support. 

Lines of the Mind call centre are open Monday to Friday 9am to 6pm (except bank holidays). You can reach out here:

  • www.mind.org.uk
  • InfoLine: 0300 123 3393 to call, or text 86463
  • Email info@mind.org.uk


PAPYRUS is a charity for the prevention of suicide by supporting young people under 35 who are experiencing thoughts of suicide.

The call center also supports people concerned about someone else. Their HopelineUK service is open 9am – midnight every day of the year, irrespective of holidays. 

You can reach them here:

  • www.papyrus-uk.org
  • Helpline: 0800 068 4141
  • Text: 07860039967
  • Email: pat@papyrus-uk.org

Campaign Against Living Miserably (CALM)

CALM provides a helpline for people in the UK who need to talk or find information and support if bthey are struggle with depression or is uinder emtional and mental distress for whatever reason. 

You can reach them here:

  • www.thecalmzone.net
  • Helpline: 0800 58 58 58 
  • Webchat: www.thecalmzone.net/help/webchat/


SANE services is a mental health service provider that one can reach out to via their call center and hotlines if they are in need of emotional support and specialist information for mental health problems.

You can reach out here:

  • Support Forum: www.sane.org.uk
  • Call 07984 967 708 and leave a message, giving your first name and a contact number, and someone will call you back as soon as possible
  • Textcare: http://www.sane.org.uk/what_we_do/support/textcare/

What is depression?

According to the Diagnostic and Statistical Manual of Mental Disorders (DSM-5), a leading publication used for diagnosis of mental disorders by mental health professionals, Major depressive disorder or depression is a serious mood disorder.

Depression is marked by the following symptoms:

  • Depressed mood most of the day, nearly every day- either by their own observation or observation made by others.
  • Diminished interest or pleasure in all, or almost all, activities most of the day, nearly every day.
  • Significant weight loss when not dieting or weight gain, or decrease or increase in appetite nearly every day.
  • Insomnia or hypersomnia. 
  • A slowing down of thought and a reduction of physical movement (observable by others, not merely subjective feelings of restlessness or being slowed down).
  • Fatigue or loss of energy nearly every day.
  • Feelings of worthlessness or excessive or inappropriate guilt nearly every day.
  • Diminished ability to think or concentrate, or indecisiveness, nearly every day.

Depression symptoms also include extremely low mood and fatigue and is often accompanied by thoughts of worthlessness and hopelessness which can lead to suicidal ideation and even attempts. 

Depression related symptoms such as inability to focus, lack of energy, and hopelessness can impact a person’s ability to work and meet the demands of their daily lives. 

People with depression often struggle with low self esteem and self worth which can cause them to negatively assess themselves. They may fear rejection and abandonment from other people which may cause them to isolate themselves in a bid to protect themselves.

This social withdrawal can make it difficult for them to maintain social commitments and relationships as they might choose to push people away especially when they do not have the skills to communicate and manage their emotions and thoughts. 

While these are some of the ways depression impacts a person, the disorder itself can cause the quality of life of people who have it to drastically decrease and in extreme cases, if the disorder is left untreated, it can lead to suicide attempts and death. 

How to cope and manage if you have depression?

Here are a few things you can do to cope with depression:

Seek professional help

If you have not been diagnosed, do not stick to self diagnosis based on your symptoms. Seek out professional consultations starting with your GP who can refer you to specialists in the field. 

There may be different medications- some which might work for you while others that might not help you. 

Taking time to find a doctor who can help you with estimating the right dosage of medication and the right medical treatment can make the quality of your journey to recovery drastically different. 

Reduce stress

If it’s a job that is causing you immense stress, maybe it is time to consider taking a leave of absence. Or it could be your own family environment that is causing your symptoms to flare up- consider moving out if your financial situation persists. 

The intent here is to reduce or remove the things in your life that add stress. If it is a certain relationship, taking the time to set boundaries or communicate that you are taking time out can be one way. 

By reducing stressors, the thought of waking up and facing your day may seem a little less daunting, you might even look forward to it. 

Learn and apply coping skills

If you are depressed, you can learn coping skills and techniques and apply them at least once a day when experiencing depression. 

This can be learning how to tackle your anxieties and negative moods by regulating your breathing and engaging in deep breathing techniques. 

You can also try grounding techniques to help you cope with spiralling down a negative rumination. Make goals for each day and let your goals be small, measurable, attainable, realistic, and time bound, 

Make plans for your day that suit your pace- if today is especially difficult, make a step by step plan from your bed to the bathroom in the mornings. Reward yourself when you succeed and be kind when you slip up. Remind yourself that you are learning. 


Engaging in exercise, even if it is only a 15 minute stretch can be a wonderful step towards loving yourself and caring for yourself. 

You can opt for joining the gym however, if this is too much you can consider yoga or pilates that you can start gradually; you can also go for walks or runs alone or with your loved ones. 

Getting out of your house and doing something that allows you to get your blood pumping in itself can be a great way of self care. 

Eat a healthy diet

Diet is an important aspect of overall health and is an important component of maintaining a positive state of mental health. 

There has been plenty of research studies that have been linked to what we eat and higher risks of depression. Research finds that well balanced meals with adequate intake of vegetables, fruits, grain, and healthy fats are related to lower risks of depression.

Sleep well

Take time to improve your sleep hygiene. Research has found that sleep disorders are also a core symptom of depression. Irregular sleep and not enough sleep can make your healing process difficult and can even heighten the risk of relapse. 

Some of the things you can do to improve your sleep hygiene are

  • Avoid substances that impact your sleep, this includes caffeine. 
  • Exercise daily
  • Avoid heavy dinners
  • Change your sleeping environment to be more soothing and sleep inducing. 
  • Make changes in your pre-sleep routine such as taking relaxing baths before sleep, avoiding gadgets two hours before sleeping time.

Connect with loved ones

Reaching out to people who love you and letting them know that you are having a hard time now, can bring you closer to people who truly love and care for you.

These are positive relationships we want and need around you as you begin your journey to recovery. Positive relationships help you discover joys and meaning to your life. 

Make plans to meet them for lunch, or go for a walk with them. Make sure you make clear what you can and cannot do and agree on something that both you and them can enjoy. 

You can also take the step to connect with other people who are coping with depression through group therapy or support groups.

Oftentimes, listening to other people’s successes can instil hope, it also gives you the opportunity to learn new perspectives of living and life along with new techniques to cope.


In this blog we present to you a list of call centres for people with depression and other mental health distress.

FAQ related to depression call center

Who do I call when I’m sad?

One of the best things you can do if you are feeling down and sad is to reach out, to friends, loved ones, family, or to a stanger through a hotline. You can also take the step to connect with other people who are coping with depression through group therapy or support groups.

What to do if there is no one to talk to?

If you have no one in your life to talk to, you can reach out to hotlines who are willing to offer service and support to people who are under mental and emotional distress.


Where to get urgent help for mental health. NHS. Retrieved on 30th April 2022. https://www.nhs.uk/nhs-services/mental-health-services/where-to-get-urgent-help-for-mental-health/

Helplines and crisis contacts. Centre for Mental Health. Retrieved on 30th April 2022. https://www.centreformentalhealth.org.uk/helplines-and-crisis-contacts

Was this helpful?

Thanks for your feedback!