Cover letter for IT help desk position (5 samples)

By

Author bio

Page last updated: 3/11/2022

This blog post will show samples of “cover letters for an IT help desk position”

Samples of IT help desk cover letters

To get an IT help desk position, you need a well-written cover letter that showcases your passion for and dedication to the industry. When writing a cover letter, these are some of the essential things to include in your letter:

  • Address the employer with a formal salutation. For example, “Dear/Hello (name of the recipient or hiring manager).”
  • The next step is to state the position you are applying for and how you found the opening. 
  • Write a short sentence about why you’re interested in the position.
  • State your skills and work experience; ensure they are similar to the job position. When stating your skills, provide the accomplishment you have achieved. 
  • Conclude your letter with a forward-looking statement. For example, “I look forward to discussing the position further.”

Sample 1: “Cover letter for an IT head desk position”

“Kerry Current

Grand Teton Lodge Company

3884 Ash Avenue

Saint Louis, MO 63108

Subject: Application for position of IT Help Desk

Dear Mrs. Current,

My name is Melissa Walsh and I write to introduce myself in answer to your advertisement for an IT Help Desk professional at Grand Teton Lodge Company. I would make a great choice for this position, and have included my resume with this cover letter for your consideration.

I was recently introduced to your company’s position by Harriet Priddy, and was very excited to learn about your company success as one of the leading IT Help companies in the country. I feel my four years as an IT Help Desk professional, my B.S. from Florida International University in Business, and my three years as a Retail Manager selling computer systems more than qualifies me for your opportunity at Sun Products. I have superior communications skills, am great with customers, and am an expert in all IT systems, applications, and products. I am, in short, your best choice for this IT Help Desk position at Grand Teton Lodge Company.

I look forward to the possibility of contributing my technical knowledge, experience, and education to your company’s hell desk department in this position of IT Help Desk professional. You will find my resume enclosed with this cover letter. Thank you so much.

Yours Sincerely,

(Signature handwritten in blue pen ink)

Melissa Walsh

Encl: Resume”

Sample 2: “Cover letter for an IT head desk position”

“February 31, 2020

Hiring Manager’s Name

341 Company Address

Palo Alto, California, 94301

(xxx)xxx-xxxx

hiring.manager@gmail.com

Dear [Mr./Mx./Ms.] [Hiring Manager’s Name]

I’m confident I’ll be an excellent fit as [Company Name]’s next Help Desk Technician. As a solution-driven Help Desk Specialist with 6+ years of experience in delivering fast and effective support to clients and end-users, I am excited to offer my analytical, technical, and problem-solving abilities in a new role.

With my hands-on knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication abilities, I am well-versed in responding to queries, resolving computer hardware and software problems, and implementing effective solutions. Currently, as IT Help Desk Specialist for Discovery Benefits, I deliver well-rounded technical support to 2000+ users daily, including conducting troubleshooting and resolving IT-related and application issues to maintain optimal service efficiency. Please consider the following highlights of my key strengths and contributions:

Maintained a closing average of 50 calls per day with an 80% first call resolution ratio

Repaired emergency networking issues with 24/7 remote support to avoid potential loss of revenue for franchises and corporations

Technical proficiencies in Service Now, Remedy, Manage Engine, TCP/IP, and LAN/WAN technologies

It would be a pleasure to learn more about [Company Name]’s needs, and I welcome the chance to provide further insight into my technical abilities and personal attributes. Thank you for considering my candidacy for this position, and I hope to hear from you soon.

Sincerely,

Your Name”

Sample 3: “Cover letter for an IT head desk position”

“Annalise Sinclair

(111) 789-3456

annalise.sinclair@email.com

August 21, 2019

Dear Hiring Manager,

I’m excited to apply for the Help Desk position at Centurion Medical. As a customer-focused individual, I succeed at anticipating the needs of others and providing information that’s both straightforward and easy to understand. I’m ready to use my skills and experience on the Help Desk team at Centurion Medical where I can grow at an industry-leading medical company.

During my previous time at Foundry Marketing, I provided help desk support for the field agents. I coordinated with the management team on developing canned responses for the chat team. These changes helped decrease average response times by 30% in the first six months. I strive to provide accurate information efficiently. At Foundry Marketing, I maintained 100% quality for the first 12 months. During months where I fell below 100%, my averages were at 95% or above.

I excel at taking high-level information and procedures and adapting them into relevant information that helps resolve end-users’ questions. During each quarter, I placed in the top 10% for a number of resolved cases and I worked closely with the training team to develop new training manuals. I also mentored new help desk members to ensure they were properly trained. I value sharing my experience with my team members. I worked to develop a new help desk database to centralize the different materials used in the help desk department. This has helped to decrease After Chat Times by 15% due to the easy-to-find information.

Thank you for your time and consideration. I look forward to discussing the role further and learning more about Centurion Medical. As a member of your team, I’ll be committed to continuously growing within the company and using my experience to continue the success of the company.

Sincerely,

Annalise Sinclair”

Sample 4: “Cover letter for an IT head desk position”

“Dear Ms. Hensley:

When I learned of your need to add a new member to your Help Desk Support team, I felt compelled to submit my resume for your consideration. With my experience in providing internal and external customers with comprehensive technical assistance—along with my superior interpersonal and time management skills—I am confident in my ability to significantly benefit your organization.

With a broad range of computer and system proficiencies, my solid technical aptitude positions me ready to thrive in this challenging role. From maintaining systems and running diagnostics to responding to user inquiries and ensuring prompt attention and service, my experience is sure to be a strong match with your needs. Furthermore, I have earned a reputation as a patient, communicative, and professional technician with a steadfast eye on ensuring optimal system functionality.

Highlights of my background include:

Responding to user help requests via phone and/or email pertaining to computer, email, phone, software, or hardware issues and concerns.

Preparing equipment for employee use, ensuring proper and rapid installation of services, operating systems, and software packages.

Maintaining detailed records of all communications, problems, and remedial actions, as well as follow-up steps to ensure full resolution.

Possessing a keen aptitude for diverse technology programs and solutions; proficient in an extensive list of applications, programs, and platforms (see attached resume for more details).

Earning an AAS in Network Administration from Grand Rapids Community College.

With my experience in help desk support and customer service, coupled with my time management and problem-solving abilities, I believe I could quickly exceed your expectations for this role. I look forward to discussing the position in further detail.

Thank you for your consideration.

Sincerely,

John N. Patrick”

Sample 5: “Cover letter for an IT head desk position”

Frequently Asked Questions: Samples of IT help desk cover letters

What are the requirements for a help desk position?

Help Desk Support Skills

  • Customer service expertise
  • Excellent communication and listening skills.
  • Patience and resilience to stress
  • Conflict resolution
  • Computer competences
  • Attention to details

How do I write a cover letter for a help desk job?

“I’m confident I’ll be an excellent fit as [Company Name]’s next Help Desk Technician. As a solution-driven Help Desk Specialist with 6+ years of experience in delivering fast and effective support to clients and end-users, I am excited to offer my analytical, technical, and problem-solving abilities in a new role.”

If you like this blog post, please leave your comments and questions below.

Citations

https://www.resume-now.com/cover-letter/examples/information-technology/help-desk-professional
https://resumegenius.com/cover-letter-examples/help-desk-cover-letter
https://www.liveabout.com/technical-support-help-desk-cover-letter-example-2060211
https://www.indeed.com/career-advice/cover-letter-samples/help-desk
https://www.jobhero.com/cover-letter/examples/customer-service/help-desk-support