Can you get a refund from BetterHelp? (+7 pros)

In this article, we will answer if you can get a refund from BetterHelp. We will also be mentioning some of the benefits or advantages of online therapy over in-person or traditional therapy. In addition to this, we will be perusing some of the helpful features of BetterHelp that are great for anyone who is using this platform for online therapy.


Can you get a refund from BetterHelp?

Yes, you can get a refund from BetterHelp. The platform is very quick and efficient in taking care of its customer’s needs and requirements. In order to apply for a refund, you just need to send an email to the customer support of BetterHelp. The team will study your case and provide you with a partial refund, a full refund or even an alternative such as extending the subscription.

Benefits of online therapy

Online therapy has clearly found a massive fan following particularly after the onset of the coronavirus pandemic. This form of therapy brings plenty of benefits in comparison to in-person or traditional therapy. Some of these benefits have been described in this section:

It is much more affordable

While in-person therapy is definitely quite expensive, online therapy is a much cheaper and thus more affordable option for many. Many online therapy platforms like Talkspace and Cerebral offer insurance coverage, while others like BetterHelp offer financial assistance for those who are finding affordability an issue.

It can be accessed from anywhere

Therapy can be accessed from anywhere and also at any time when it is conducted online. This becomes highly convenient for those who cannot leave the house often to go to therapy sessions. That includes those persons who have a physical disability and even those who are taking care of infants and thus find it difficult to go to in-person therapy sessions.

It uses safe technology

The technology that online therapy uses is pretty safe. In fact, any platform that is offering online therapy services needs to be completely HIPAA compliant and thus often incorporate strong security features such as end to end encryptions, strong firewalls and even multi-step authentications to ensure that there is high safety of the client’s information.

It brings added security

Online therapy brings an extra element of physical safety since it does not require the therapist and the client to meet each other face to face. And thus, therapists do not need to fear for their safety even while working with violent clients. Clients also can be assured of more security and thus can be more open and comfortable with their therapists.

It uses several formats

Online therapy brings several formats and modes for communication to take place between the therapist and the client. This brings a lot of flexibility and convenience that traditional therapy cannot guarantee for everybody. Online therapy can be conducted through messaging, live chats, live phone sessions and even live video sessions.

There is a lot of anonymity

Anonymity is something that many clients who go to therapy seek. This is mainly due to the large amount of stigma that still surrounds mental health and mental illness to this day. In-person therapy definitely cannot guarantee anonymity. However, in online therapy, the client can safeguard their identities since many platforms only ask for a nickname or username.


Therapy becomes easy

Therapy itself becomes a whole lot easier when it is conducted online. This includes the process of seeking and finding a suitable therapist. In traditional therapy settings, clients may need to wait for long periods of time before they are matched with a suitable therapist. However, in online therapy platforms, the period of waiting is much lesser and thus more convenient.

Helpful features of BetterHelp for therapy

BetterHelp is an online therapy platform that provides accessible and affordable therapy sessions for many. This platform has many helpful features that can serve as main advantages for all its users. Some of these features have been elaborated in the section below:

  • BetterHelp offers financial assistance to anyone who is finding affordability an issue with the platform. This financial assistance can reduce the costs of the subscriptions by up to 25 per cent and thus can be great for those who are unemployed, have low incomes or have been furloughed due to the pandemic.
  • The platform has an unlimited messaging feature which means that clients can send a limitless number of messages to their therapists at any time. The messages can also be of various forms such as text messages, audio messages and even video messages that the client can choose according to their needs and preferences.
  • BetterHelp also offers different formats of live therapy sessions. Clients can opt to have live chats, live audio sessions and even live video sessions for their therapy. This amount of flexibility and customization is one of the high points of this platform.
  • BetterHelp also has in-built digital worksheets and online journals that clients can use during therapy sessions or even outside them. These can help in reducing anxiety and even for improving focus and relaxation levels.


In this article, we have answered if you can get a refund from BetterHelp. We have also mentioned some of the benefits or advantages of online therapy over in-person or traditional therapy. In addition to this, we have perused some of the helpful features of BetterHelp that are great for anyone who is using this platform for online therapy.

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