Can you cancel BetterHelp at any time? (+9 pros)

This article will discuss if you can cancel BetterHelp at any time. We will also be looking at the different advantages that BetterHelp provides to its users. In addition to this, we will be describing a few disadvantages of BetterHelp that users of the platform have experienced. Online therapy, despite its limitations, is clearly gaining ground especially after COVID-19.

Can you cancel BetterHelp at any time?

Yes, you can cancel BetterHelp at any time. This online therapy platform gives you the choice to opt out of your subscription plan at any given time, no questions asked. BetterHelp however would give you other choices such as extending your subscription plan or even changing your therapist as alternatives.


Advantages of using BetterHelp

BetterHelp can bring you plenty of advantages and benefits, such as the ones which have been described below:

BetterHelp is quite affordable

This online therapy platform is quite affordable and much more cost-effective than in-person therapy. This is a very important factor for the popularity of BetterHelp. In-person therapy is infamous for being highly expensive and thus online therapy platforms like BetterHelp can serve as a cheaper option.

It is very accessible

The platform is highly accessible since it operates completely online. Thus, all users require is an internet connection and a compatible device. BetterHelp can be used from any web browser or even downloaded as an app for your smart device. This high level of accessibility is a feature that is lacking in traditional therapy settings, which online therapy easily fulfils.

It brings a lot of safety

There is a lot of safety that is provided in BetterHelp. Not only is the technology completely HIPAA compliant, but the platform does not require the client and the therapist to meet each other face to face. And thus, the users enjoy plenty of anonymity as well as safety from abuse or violence from unethical therapists.

It makes therapy easy

In-person therapy can be difficult to seek out. The stigma surrounding mental health and mental illnesses further contributes to the obstacles. And thus, individuals may need to wait up to several months before they are assigned a therapist. However, this process is much quicker and a lot more efficient when it comes to BetterHelp.

It provides unlimited messaging

The platform provides unlimited messaging for its users. This entitles the user to send a limitless number of messages to their therapists. The messages can also be of various types, ranging from text messages, audio messages and even video messages. Messaging as a therapy tool helps in expression, reflection and can also increase accountability.

It has several formats

Furthermore, BetterHelp offers several formats for the therapy itself. The live therapy sessions can be conducted as live chats, live audio sessions and even live video sessions that the users can choose based on their needs and conveniences. Thus, the platform brings a lot of flexibility to the user which can translate positively to the therapy itself.

It has couples therapy

The platform additionally has a feature for couples. Couples therapy helps the partners in the relationship understand each other better and also improve their communication through various exercises and strategies. And thus, couples therapy is highly recommended for those pairs who are planning on getting married or even for those who are facing difficulties.

It offers teens therapy

Teens therapy is another splendid feature that is offered by BetterHelp. Teens therapy is offered for those adolescents between the ages of 13 years to 18 years. This therapy is necessary since adolescence can be a tricky time for many and the consistent support and guidance of therapy can be highly useful for this age group.

It has group therapy

There are also group sessions available in BetterHelp. These sessions are free of cost and are conducted once a week. The sessions cover more than 20 different topics related to mental health and mental illness. Group therapy itself brings plenty of unique advantages such as great emotional support and even a larger network for resources.

Disadvantages of BetterHelp

BetterHelp also has a few disadvantages that users have experienced such as the ones which have been discussed here:

  •  It does not offer psychiatry services and thus those who require medications and drugs for their mental illnesses need to go elsewhere for their prescriptions
  • The platform also does not offer insurance coverage and thus the plans might be too expensive for many. BetterHelp, however, provides financial assistance for those who are finding affordability an issue. It also allows the plans to be paid for using FSA or HSA accounts
  • Online therapy itself is finding hesitancy among many for fear that it is not as effective as in-person therapy. However, research studies and the millions of user reviews claim the opposite
  • Users may feel a personal disconnect with their therapists since there is no face to face meeting
  • Many users have claimed that the therapists recommended by the platform are not exactly a good match for them
  • BetterHelp also requires an internet connection which needs to be stable. This might not be feasible and accessible at all times for everyone


This article has discussed if you can cancel BetterHelp at any time. We have also looked at the different advantages that BetterHelp provides to its users. In addition to this, we have described a few disadvantages of BetterHelp that users of the platform have experienced.

If you like this article, please post your comments and questions below.


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