Can I get a refund from BetterHelp? (+3 features)

In this post, we will answer if you can get a refund from BetterHelp. We will also be mentioning various ways that you can use in order to make the best use of your online therapy sessions. Finally, we will be discussing the best features of BetterHelp that make it one of the most popular platforms for online therapy.

Can I get a refund from BetterHelp?

Yes, you can easily get a refund from BetterHelp. To do this, all you need to do is to send an email to the customer support of the platform. The team of BetterHelp will go through your request carefully and if it deems it appropriate will grant you a partial or full refund. As an alternative, it may also extend your subscription or assign you a new therapist or counselor.

How to make the best use of online therapy?

While we all may be used to the idea of in-person therapy or traditional therapy settings, online therapy still may be an unfamiliar picture with many. Online therapy requires a few tweaks here and there since in this form of therapy there is no face to face meeting between the client and the therapist. Some ways through which you can make the best out of online therapy are:

Create a safe space for therapy

In-person therapy is often conducted in the safety of the therapist’s office. Therapists often go to great lengths to ensure that their clients are relaxed and comfortable in their offices. However, online therapy does not have this facility and thus you need to create a safe space for your therapy sessions where you will not be disturbed.

Choose the right time for therapy

You also need to choose the right time for your therapy sessions. Timing is important since you should not be too distracted by other needs at the time of therapy. The great thing about online therapy is that you can even choose a time outside the usual business hours.  It all depends on the availability of you and your therapist.

Choose the right platform

While opting for online therapy, you also need to choose the right platform for this. There are many online therapy platforms that offer a variety of services and features. While choosing, keep the security features in mind. A great platform to choose is BetterHelp which offers individual therapy at very affordable prices and is fully HIPAA compliant.


Set goals for yourself

You also need to set goals for yourself before you start your therapy sessions. These goals will provide the direction for your therapy. While creating the goals, you need to keep in mind that these need to be realistic and smart in nature. You can also share these with your therapist so that they understand what you want out of the therapy sessions.

Maintain a therapy journal

You will also need to maintain a therapy journal. Journaling is often recommended as method for self-care by mental health professionals. A therapy journal is where you record your thoughts and feelings related to your therapy sessions. You can also record the key takeaways from each therapy session that can help you in reflection later.

Check for tech issues

Before starting your online therapy sessions, you must ensure that all the technology is in place. This means your internet connection should be stable, your camera must be working, and your microphone and speakers should also be working right. It helps if you do a test run before the actual session to avoid any glitches during therapy.

Use the right format

Online therapy also provides a ton of flexibility when it comes to the therapy itself. You can choose from various modes of therapy, from asynchronous messaging, to real-time chats, live audio or even live video sessions according to your needs and your convenience. The availability of these formats of course, depends on the online therapy platform you are using.

Best features of BetterHelp

BetterHelp can provide plenty of features that can be very advantageous to both the user and the therapist. Some of these features have been elaborated below:

It provides affordable therapy

BetterHelp provides very affordable therapy options for its users. This is important as the high cost of traditional therapy is one of the main deterring factors for many individuals. BetterHelp can also be availed with a FSA or HSA account. In addition to this, the platform provides financial assistance to those who are unemployed or furloughed due to COVID-19.

It brings a great client-therapist fit

There is also a better client-therapist fit in BetterHelp. The relationship between the therapist and the client is highly necessary for the therapy to be effective. BetterHelp ensures of this by using artificial intelligence to match clients with the most appropriate therapists.

It has other therapies

BetterHelp not only provides individual therapy but also offers couples therapy which can be great for troubled relationships. The platform additionally offers teens therapy services for those adolescents between the ages of 13 years to 18 years Furthermore, BetterHelp also has group sessions that are conducted once a week and cover more than 20 different topics.


In this post, we have answered if you can get a refund from BetterHelp. We have also mentioned various ways that you can use in order to make the best use of your online therapy sessions. Finally, we have discussed the best features of BetterHelp that make it one of the most popular platforms for online therapy.

If you like this post, please leave your comments and questions below.


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